Self Service Return Instructions

St. John Ambulance BC & Yukon makes ordering and returning easy and efficient.

Step One: Process Your Return

You can print a FREE Canada Post * domestic shipping label right here! Here's what you need to do:

  1. Log into your account from the My Account link ("Sign In") located at the top right of our site.
  2. Click on "Easy Returns" (on the left side of the page).
  3. Locate the order number, which contains the item(s) you wish to return and select it by clicking on the "Start Return" button.
  4. Check off the item(s) you would like to return then click on the "Create Return" button.
  5. Click the "Print Return Form" button.  Print and complete the form (the form must be included with your return).
  6. Click the "Print Return Label" button for your return label.

Questions? Call our Customer Support & Sales Team: 1-866-321-2651 Monday to Friday from 9:00 AM – 5:00 PM PST or send an email to

Step Two: Your Item's Original Packaging

  • The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. Products must be returned in the original packaging. If an extreme circumstance comes up and you do not have the original packaging, which includes the bar code, please print out the Confirmation Page (the final page of the return process) and include it in your shipping box. This is considered a courtesy for our wonderful customers.

Step Three: Your Shipping Box

  • You can use the original box you received, or any plain, unmarked cardboard box to ship your return.
  • If there is any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  • Attach your new return label to the shipping box.
  • Canada (Postal Service) Labels: If you chose to print a Canada (Postal Service) return label, you can either drop it off at your nearest post office or hand it to your mail carrier.

Have questions? Prefer to order by Phone or Fax? Our Customer Support & Sales Team is happy to help! 
Call our Customer Support & Sales Team: 1-866-321-2651 Monday to Friday from 9:00 AM – 5:00 PM PST or 
email our Customer Support & Sales Team